Based on public reviews and response behavior.
100 reviews over 1,651 days (about 1.8 per month). Busiest month: 13% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Waste Management average: score 67.7, rating 4.47 stars, reply rate 50.6%, over 58 ranked companies · benchmark 30 Oct 2026
Score
38.4
Industry average 67.7
29.3 below average
Rating
3.11
Industry average 4.47
1.36 below average
Reply rate
—
Industry average 50.6%
not measured
Not ranked
no reviews in the last 12 months
55% of reviews positive, 44% negative
Covering September 2021 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 58 ranked companies in Waste Management (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.158). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 3% of reviews against an industry average of 51%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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