Customereye

Simon Kelman Plumbing & Heating Ltd

Home Serviceswww.simonkelman.co.uk

Review data last updated .

Based on public reviews and response behavior.

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80 reviews over 3,055 days (about 0.8 per month). Busiest month: 6% of reviews. Languages: en 100%.

Overall Score

54/100
4.65 ★ average rating · 80 reviews
54/100 from 80 reviews over 5 months, limited confidence.

Home Services average: score 70.9, rating 4.63 stars, reply rate 44.4%, over 2,068 ranked companies · benchmark 23 Oct 2026

Score

54.4

Industry average 70.9

16.5 below average

Rating

4.65

Industry average 4.63

0.02 above average

Reply rate

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Industry average 44.4%

not measured

Competitive Performance Rank

Among ranked Home Services companies

#1875of 2068 ranked in Home Services
Top 91% · Bottom Tier
#1 (best)#2068 (worst)
#1873Peer
#1874Peer
#1875This company
#1876Peer
#1877Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering April 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Product Quality
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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