Customereye

Sensitivity Check

Healthcare & Medical • United Kingdomwww.sensitivitycheck.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
+7.7 vs. last month4.29 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#487of 615
Top 79% · Bottom Tier
#1 (best)#615 (worst)
#485Peer
#486Peer
#487This company
#488Peer
#489Peer

Overall Customer Sentiment

Below Average

72% of reviews positive, 27% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative27%

Sentiment Balance

Covering November 2024 — 30 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
29.6%
Response Speed
19.3%
Delivery Shipping
10.6%
Product Quality
10.1%
Communication
8.8%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 10.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 31.3% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
75.3%
4
7.8%
3
1.3%
2
1.3%
1
14.2%

Based on 600 analyzed reviews.

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