Customereye

Strut Health

Healthcare & Medical • United Statesstrutyours.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

42/100
3.70 ★ average rating · 593 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#568of 615
Top 92% · Bottom Tier
#1 (best)#615 (worst)
#566Peer
#567Peer
#568This company
#569Peer
#570Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 39% negative

58%
positive
  • Positive58%
  • Neutral3%
  • Negative39%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 571 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
15.6%
Response Speed
15.5%
Customer Support
13.7%
Product Quality
13.1%
Onboarding
12.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 9.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH68/100
68/100
signal score
  • Built from a negative-review share of 46.7% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating
5
54.6%
4
9.6%
3
7.8%
2
7.6%
1
20.4%

Based on 593 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

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