Customereye

BioGrad Diagnostics

Healthcare & Medical • United Kingdomwww.biograddiagnostics.co.uk

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 406 days (about 45 per month). Busiest month: 21% of reviews.

Overall Score

59/100
3.85 ★ average rating · 600 reviews
59/100 from 600 reviews over 14 months, high confidence.

Healthcare & Medical average: score 66.5, rating 4.38 stars, reply rate 44.7%, over 2,989 ranked companies · benchmark 24 Oct 2026

Score

58.8

Industry average 66.5

7.7 below average

Rating

3.85

Industry average 4.38

0.53 below average

Reply rate

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Industry average 44.7%

not measured

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#2116of 2989 ranked in Healthcare & Medical
Top 71% · Mid Packdown 25 from last month
#1 (best)#2989 (worst)
#2114Peer
#2115Peer
#2116This company
#2117Peer
#2118Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

65% of reviews positive, 33% negative

65%
positive
  • Positive65%
  • Neutral2%
  • Negative33%

Sentiment Balance

Covering October 2022 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Response Speed
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Delivery Shipping
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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