Customereye

BioGrad Diagnostics

Healthcare & Medical • United Kingdomwww.biograddiagnostics.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

59/100
3.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#220of 615
Top 36% · Upper Half
#1 (best)#615 (worst)
#218Peer
#219Peer
#220This company
#221Peer
#222Peer

Overall Customer Sentiment

Above Average

65% of reviews positive, 33% negative

65%
positive
  • Positive65%
  • Neutral2%
  • Negative33%

Sentiment Balance

Covering October 2022 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2022.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
18.2%
Loyalty
15.3%
Response Speed
15.0%
Delivery Shipping
12.5%
Product Quality
9.1%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 12.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100
67/100
signal score
  • Built from a negative-review share of 38.0% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5
64.7%
4
4.3%
3
5.0%
2
3.5%
1
22.5%

Based on 600 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 92.5% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis