Customereye

Matrix Security Watchdog

Professional Services • United Kingdomwww.securitywatchdog.org.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,098 days (about 2.8 per month). Busiest month: 26% of reviews. Languages: en 96%, unknown 4%.

Overall Score

67/100
−5.0 vs. last month4.24 ★ average rating · 100 reviews
67/100 from 100 reviews over 6 months, moderate confidence.

Professional Services average: score 65.9, rating 4.33 stars, reply rate 45.0%, over 1,170 ranked companies · benchmark 2 Nov 2026

Score

67.3

Industry average 65.9

1.4 above average

Rating

4.24

Industry average 4.33

0.09 below average

Reply rate

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Industry average 45.0%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#589of 1170 ranked in Professional Services
Top 50% · Mid Packdown 39 from last month
#1 (best)#1170 (worst)
#587Peer
#588Peer
#589This company
#590Peer
#591Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 23% negative

77%
positive
  • Positive77%
  • Neutral0%
  • Negative23%

Sentiment Balance

Covering January 2024 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Onboarding
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Customer Support
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Response Speed
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Loyalty
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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