Seamless

Food & Dining • United Stateswww.seamless.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

29/100

−1.9 vs. last month2.50 ★ average rating · 700 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#70of 71

Top 99% · Bottom Tier

#1 (best)#71 (worst)

#67Peer

#68Peer

#69Peer

#70This company

#71Peer

Overall Customer Sentiment

Below Average

35% of reviews positive, 62% negative

35%

positive

Positive35%
Neutral2%
Negative62%

Sentiment Balance

Covering August 2026 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 64% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 666 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.2%

Customer Support

17.1%

Pricing

12.2%

Loyalty

10.0%

Response Speed

9.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 62.3% across this company's analyzed reviews.
•22 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

31.4%

4★

4.1%

3★

3.0%

2★

5.6%

1★

55.9%

Based on 700 analyzed reviews. Sentiment is improving: 46.9% of reviews in the last three months were positive, compared with 32.7% in the three months before that.

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