Based on public reviews and response behavior.
100 reviews over 2,147 days (about 1.4 per month). Busiest month: 13% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026
Score
66.2
Industry average 65.0
1.2 above average
Rating
4.56
Industry average 4.38
0.18 above average
Reply rate
—
Industry average 37.2%
not measured
Not ranked
no reviews in the last 12 months
79% of reviews positive, 19% negative
Covering May 2020 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 833 ranked companies in Pet Products & Supplies (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 48 mentions with a sentiment score of 83.90/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
