Based on public reviews and response behavior.
2,050 reviews over 1,035 days (about 60 per month). Busiest month: 6% of reviews. Languages: en 90%, unknown 8%, es 1%.
Pet Products & Supplies average: score 63.3, rating 4.23 stars, reply rate 36.0%, over 1,132 ranked companies · benchmark 23 Oct 2026
Score
66.3
Industry average 63.3
3.0 above average
Rating
4.27
Industry average 4.23
0.04 above average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 31% negative
Covering July 2026 — 30 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 23% negative and 3% neutral.
Share of theme mentions
Themes extracted from 2,050 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,132 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 100% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 1129 mentions with a sentiment score of 70.70/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
