Based on public reviews and response behavior.
805 reviews over 4,238 days (about 5.8 per month). Busiest month: 20% of reviews. Languages: en 97%, unknown 2%, es 0%.
Pet Products & Supplies average: score 63.3, rating 4.23 stars, reply rate 36.0%, over 1,132 ranked companies · benchmark 23 Oct 2026
Score
66.0
Industry average 63.3
2.7 above average
Rating
4.22
Industry average 4.23
0.01 below average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 22% negative
Covering September 2025 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 805 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,132 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 2% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 504 mentions with a sentiment score of 77.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
