Based on public reviews and response behavior.
890 reviews over 257 days (about 105 per month). Busiest month: 40% of reviews. Languages: en 98%, unknown 1%, fr 0%.
Pet Products & Supplies average: score 64.8, rating 4.38 stars, reply rate 37.2%, over 847 ranked companies · benchmark 2 Nov 2026
Score
65.6
Industry average 64.8
0.8 above average
Rating
3.62
Industry average 4.38
0.76 below average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
62% of reviews positive, 36% negative
Covering July 2026 — 31 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.
Share of theme mentions
Themes from the 890 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 847 ranked companies in Pet Products & Supplies (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.201 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Product Quality" is the strongest recurring theme in the reviews: 153 mentions with a sentiment score of 76.05/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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