Customereye

Conkauk

Pet Products & Supplies • United Kingdomconkauk.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
−7.7 vs. last month4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#147of 263
Top 56% · Mid Pack
#1 (best)#263 (worst)
#145Peer
#146Peer
#147This company
#148Peer
#149Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering October 2024 — 13 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.8%
Product Quality
17.9%
Response Speed
15.8%
Customer Support
12.4%
Pricing
7.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • Built from a negative-review share of 29.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
90.3%
4
5.0%
3
2.2%
2
1.0%
1
1.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.1% of reviews in the last three months were positive, compared with 95.6% in the three months before that.

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