Customereye

Robert Dyas

Appliances & Home Electronics • United Kingdomwww.robertdyas.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
+2.0 vs. last month3.99 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#145of 189
Top 77% · Bottom Tier
#1 (best)#189 (worst)
#143Peer
#144Peer
#145This company
#146Peer
#147Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 30% negative

69%
positive
  • Positive69%
  • Neutral1%
  • Negative30%

Sentiment Balance

Covering November 2024 — 416 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 29% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.4%
Delivery Shipping
17.4%
Loyalty
11.3%
Product Quality
10.7%
Response Speed
10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 17.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 30.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
67.1%
4
6.7%
3
4.2%
2
2.8%
1
19.3%

Based on 601 analyzed reviews.

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