Customereye

The Replace Base Ltd

Appliances & Home Electronics • United Kingdomwww.replacebase.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
+40.7 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#55of 189
Top 29% · Upper Half
#1 (best)#189 (worst)
#53Peer
#54Peer
#55This company
#56Peer
#57Peer

Overall Customer Sentiment

Above Average

73% of reviews positive, 25% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering November 2024 — 48 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 25% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.3%
Product Quality
16.3%
Delivery Shipping
16.0%
Response Speed
11.7%
Loyalty
11.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • Built from a negative-review share of 26.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
87.7%
4
4.0%
3
1.3%
2
1.3%
1
5.7%

Based on 600 analyzed reviews. Sentiment is slipping: 88.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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