Based on public reviews and response behavior.
100 reviews over 486 days (about 6.3 per month). Busiest month: 12% of reviews. Languages: en 83%, es 16%, fr 1%.
These figures describe an earlier period, not the last 12 months.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
66.3
Industry average 69.7
3.4 below average
Rating
4.45
Industry average 4.44
in line with average
Reply rate
—
Industry average 46.4%
not measured
Not ranked
no reviews in the last 12 months
87% of reviews positive, 13% negative
Covering March 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 3% of reviews against an industry average of 46%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 72 mentions with a sentiment score of 93.05/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
