Based on public reviews and response behavior.
5,000 reviews over 4,935 days (about 31 per month). Busiest month: 4% of reviews. Languages: en 87%, unknown 10%, fr 1%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
66.3
Industry average 69.7
3.4 below average
Rating
4.24
Industry average 4.44
0.20 below average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 21% negative
Covering August 2026 — 76 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 34% negative and 0% neutral.
Share of theme mentions
Themes from the 5,000 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 1% of reviews against an industry average of 46%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Product Quality" is the strongest recurring theme in the reviews: 1864 mentions with a sentiment score of 88.60/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
