Based on public reviews and response behavior.
4,918 reviews over 5,341 days (about 28 per month). Busiest month: 7% of reviews. Languages: en 83%, unknown 15%, fr 1%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
66.2
Industry average 66.3
0.1 below average
Rating
4.28
Industry average 4.29
in line with average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 21% negative
Covering August 2026 — 157 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 30% negative and 1% neutral.
Share of theme mentions
Themes extracted from 4,918 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.114 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.119). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99