Customereye

RIBstore inflatable boat repair supplies

Hobbies & Arts • United Kingdomwww.ribstore.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
+8.8 vs. last month4.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#355of 467
Top 76% · Bottom Tier
#1 (best)#467 (worst)
#353Peer
#354Peer
#355This company
#356Peer
#357Peer

Overall Customer Sentiment

Below Average

80% of reviews positive, 18% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.9%
Delivery Shipping
20.1%
Product Quality
16.0%
Response Speed
15.7%
Loyalty
7.8%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 2.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 37.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
88.7%
4
6.0%
3
1.5%
2
1.7%
1
2.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.5% of reviews in the last three months were positive, compared with 94.3% in the three months before that.

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