The Makerss

Hobbies & Arts • United Kingdomthemakerss.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

−18.6 vs. last month4.94 ★ average rating · 543 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#188of 467

Top 40% · Upper Half

#1 (best)#467 (worst)

#186Peer

#187Peer

#188This company

#189Peer

#190Peer

Overall Customer Sentiment

Above Average

94% of reviews positive, 5% negative

94%

positive

Positive94%
Neutral1%
Negative5%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 524 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

21.5%

Delivery Shipping

17.9%

Customer Support

17.5%

Response Speed

15.3%

Loyalty

13.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100

19/100

signal score

•Built from a negative-review share of 19.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

96.1%

4★

2.8%

3★

0.6%

2★

0.4%

1★

0.2%

Based on 543 analyzed reviews. Sentiment is holding steady: 95.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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