Harrington & Byrne

Hobbies & Arts • United Kingdomharringtonandbyrne.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

−4.8 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#88of 467

Top 19% · Top Tier

#1 (best)#467 (worst)

#86Peer

#87Peer

#88This company

#89Peer

#90Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 17% negative

82%

positive

Positive82%
Neutral1%
Negative17%

Sentiment Balance

Covering December 2024 — 26 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 12% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.3%

Delivery Shipping

17.8%

Loyalty

13.4%

Product Quality

12.1%

Response Speed

10.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 24.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

82.0%

4★

10.0%

3★

2.0%

2★

1.2%

1★

4.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.1% of reviews in the last three months were positive, compared with 97.1% in the three months before that.

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