Customereye

Ria Money Transfer

Finance & Insurance • United Stateswww.riamoneytransfer.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

44/100
+7.5 vs. last month3.93 ★ average rating · 1,695 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#324of 373
Top 87% · Bottom Tier
#1 (best)#373 (worst)
#322Peer
#323Peer
#324This company
#325Peer
#326Peer

Overall Customer Sentiment

Below Average

37% of reviews positive, 61% negative

37%
positive
  • Positive37%
  • Neutral2%
  • Negative61%

Sentiment Balance

Covering August 2026 — 40 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,673 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing
19.9%
Onboarding
17.7%
Customer Support
15.8%
Response Speed
15.7%
Loyalty
7.7%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 19.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100
63/100
signal score
  • Built from a negative-review share of 60.8% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5
64.1%
4
8.1%
3
4.8%
2
2.8%
1
20.2%

Based on 1,695 analyzed reviews. Sentiment is improving: 84.2% of reviews in the last three months were positive, compared with 74.9% in the three months before that.

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