Professional Services • United Kingdomwww.retailmerchantservices.co.uk
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 847 days (about 22 per month). Busiest month: 10% of reviews.
Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 24 Oct 2026
Score
57.4
Industry average 66.2
8.8 below average
Rating
3.76
Industry average 4.38
0.62 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 35% negative
Covering November 2024 — 12 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,436 ranked companies in Professional Services (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.114). Review the worst months in the trend data to identify specific operational or product issues.
"Customer Support" is the strongest recurring theme in the reviews: 456 mentions with a sentiment score of 70.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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