Response

Professional Certification & Skills • United Stateswww.response.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−33.3 vs. last month4.63 ★ average rating · 435 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#128of 281

Top 46% · Upper Half

#1 (best)#281 (worst)

#126Peer

#127Peer

#128This company

#129Peer

#130Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 9% negative

90%

positive

Positive90%
Neutral2%
Negative9%

Sentiment Balance

Covering September 2020 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 407 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

24.8%

Customer Support

17.0%

Loyalty

13.5%

Pricing

11.6%

Communication

11.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 25.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

87.1%

4★

4.4%

3★

0.5%

2★

0.7%

1★

7.4%

Based on 435 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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