Kaplan Test Prep

Professional Certification & Skills • United Stateskaptest.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

+4.8 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#212of 281

Top 75% · Bottom Tier

#1 (best)#281 (worst)

#210Peer

#211Peer

#212This company

#213Peer

#214Peer

Overall Customer Sentiment

Below Average

80% of reviews positive, 18% negative

80%

positive

Positive80%
Neutral2%
Negative18%

Sentiment Balance

Covering September 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

33.6%

Product Quality

23.0%

Loyalty

11.7%

Onboarding

8.9%

Pricing

8.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100

23/100

signal score

•Built from a negative-review share of 23.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

78.7%

4★

15.2%

3★

3.0%

2★

1.2%

1★

2.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.4% of reviews in the last three months were positive, compared with 96.3% in the three months before that.

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