Customereye

Enlightium Academy

Professional Certification & Skills • Spokaneenlightiumacademy.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
−11.5 vs. last month4.64 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#139of 281
Top 49% · Upper Half
#1 (best)#281 (worst)
#137Peer
#138Peer
#139This company
#140Peer
#141Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering August 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.7%
Product Quality
21.7%
Loyalty
16.0%
Onboarding
7.1%
Pricing
6.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW1/100
1/100
signal score
  • Built from a negative-review share of 11.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
81.1%
4
9.6%
3
4.8%
2
1.7%
1
2.8%

Based on 602 analyzed reviews. Sentiment is improving: 96.4% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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