Repaircare

Appliances & Home Electronics • United Kingdomwww.repaircare.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

+11.9 vs. last month3.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#163of 189

Top 86% · Bottom Tier

#1 (best)#189 (worst)

#161Peer

#162Peer

#163This company

#164Peer

#165Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 37% negative

61%

positive

Positive61%
Neutral2%
Negative37%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.8%

Problem Resolution

12.5%

Response Speed

12.4%

Loyalty

10.9%

Product Quality

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 22.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100

51/100

signal score

•Built from a negative-review share of 46.7% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

64.0%

4★

8.8%

3★

3.0%

2★

2.7%

1★

21.5%

Based on 600 analyzed reviews. Sentiment is improving: 79.6% of reviews in the last three months were positive, compared with 73.8% in the three months before that.

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