Customereye

Genuine Replacement Parts

Appliances & Home Electronics • USgenuinereplacementparts.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

71/100
+7.1 vs. last month4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#3of 189
Top 2% · Top Tier
#1 (best)#189 (worst)
#1Peer
#2Peer
#3This company
#4Peer
#5Peer

Overall Customer Sentiment

Category Leader

57% of reviews positive, 41% negative

57%
positive
  • Positive57%
  • Neutral2%
  • Negative41%

Sentiment Balance

Covering September 2024 — 312 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 36% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.6%
Response Speed
19.0%
Product Quality
14.7%
Customer Support
11.1%
Pricing
6.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • Built from a negative-review share of 41.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
82.0%
4
4.3%
3
1.3%
2
1.8%
1
10.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 89.2% of reviews in the last three months were positive, compared with 86.1% in the three months before that.

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