Customereye

Regal Fish

Food & Beverage • United Kingdomwww.regalfish.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
4.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#261of 551
Top 47% · Upper Half
#1 (best)#551 (worst)
#259Peer
#260Peer
#261This company
#262Peer
#263Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral2%
  • Negative12%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.6%
Product Quality
20.2%
Customer Support
19.9%
Loyalty
17.9%
Communication
8.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 19.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.3%
4
4.2%
3
0.8%
2
1.3%
1
2.3%

Based on 600 analyzed reviews. Sentiment is slipping: 16.7% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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