Customereye

Pyramyd AIR

Firearms & Tactical • United Stateswww.pyramydair.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
+16.8 vs. last month4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Firearms & Tactical companies

#15of 61
Top 25% · Top Tier
#1 (best)#61 (worst)
#13Peer
#14Peer
#15This company
#16Peer
#17Peer

Overall Customer Sentiment

Category Leader

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral3%
  • Negative31%

Sentiment Balance

Covering October 2024 — 22 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.8%
Customer Support
13.0%
Product Quality
12.7%
Response Speed
12.5%
Loyalty
11.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 4.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100
56/100
signal score
  • Built from a negative-review share of 36.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
75.8%
4
9.8%
3
5.0%
2
3.3%
1
6.0%

Based on 600 analyzed reviews. Sentiment is slipping: 89.0% of reviews in the last three months were positive, compared with 95.7% in the three months before that.

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