Customereye

Publix Super Markets

Food & Diningwww.publix.com

Review data last updated .

Based on public reviews and response behavior.

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850 reviews over 257 days (about 101 per month). Busiest month: 37% of reviews. Languages: en 100%, es 0%, unknown 0%.

Overall Score

51/100
−12.5 vs. last month2.55 ★ average rating · 850 reviews
51/100 from 850 reviews over 9 months, high confidence.

Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026

Score

51.3

Industry average 52.0

0.7 below average

Rating

2.55

Industry average 3.33

0.78 below average

Reply rate

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Industry average 18.6%

not measured

Competitive Performance Rank

Among ranked Food & Dining companies

#202of 391 ranked in Food & Dining
Top 52% · Mid Packdown 35 from last month
#1 (best)#391 (worst)
#200Peer
#201Peer
#202This company
#203Peer
#204Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

50% of reviews positive, 49% negative

50%
positive
  • Positive50%
  • Neutral2%
  • Negative49%

Sentiment Balance

Covering August 2026 — 49 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 37% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Customer Support
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Pricing
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Value For Money
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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