Customereye

Pretavoir

Healthcare & Medical • United Kingdomwww.pretavoir.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
−1.8 vs. last month4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#309of 615
Top 50% · Mid Pack
#1 (best)#615 (worst)
#307Peer
#308Peer
#309This company
#310Peer
#311Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 14% negative

86%
positive
  • Positive86%
  • Neutral0%
  • Negative14%

Sentiment Balance

Covering December 2024 — 67 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
18.5%
Product Quality
18.3%
Customer Support
15.5%
Response Speed
14.4%
Loyalty
11.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • Built from a negative-review share of 30.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
90.3%
4
2.8%
3
0.5%
2
1.0%
1
5.3%

Based on 600 analyzed reviews. Sentiment is improving: 94.0% of reviews in the last three months were positive, compared with 86.7% in the three months before that.

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