Healthcare & Medical • United Kingdomneo-orthodontics.com
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 1,276 days (about 2.4 per month). Busiest month: 31% of reviews. Languages: en 100%.
Healthcare & Medical average: score 66.5, rating 4.38 stars, reply rate 44.7%, over 2,989 ranked companies · benchmark 24 Oct 2026
Score
71.6
Industry average 66.5
5.1 above average
Rating
4.60
Industry average 4.38
0.22 above average
Reply rate
—
Industry average 44.7%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
87% of reviews positive, 12% negative
Covering June 2023 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,989 ranked companies in Healthcare & Medical (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.279 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Customer Support" is the strongest recurring theme in the reviews: 68 mentions with a sentiment score of 89.00/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
