Neo Orthodontics Ltd

Healthcare & Medical • United Kingdomneo-orthodontics.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

+2.8 vs. last month4.77 ★ average rating · 575 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#234of 615

Top 38% · Upper Half

#1 (best)#615 (worst)

#232Peer

#233Peer

#234This company

#235Peer

#236Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 7% negative

93%

positive

Positive93%
Neutral0%
Negative7%

Sentiment Balance

Covering June 2023 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 95% of reviews in this period, with 5% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 569 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

34.3%

Product Quality

25.4%

Loyalty

18.8%

Response Speed

5.3%

Pricing

3.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 15.7% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

87.8%

4★

7.0%

3★

1.7%

2★

1.2%

1★

2.3%

Based on 575 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 97.9% in the three months before that.

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