Based on public reviews and response behavior.
100 reviews over 1,245 days (about 2.4 per month). Busiest month: 17% of reviews. Languages: en 92%, unknown 5%, ca 1%.
These figures describe an earlier period, not the last 12 months.
Cosmetics & Fragrance average: score 63.7, rating 4.25 stars, reply rate 36.5%, over 396 ranked companies · benchmark 30 Oct 2026
Score
80.1
Industry average 63.7
16.4 above average
Rating
4.17
Industry average 4.25
0.08 below average
Reply rate
—
Industry average 36.5%
not measured
Not ranked
no reviews in the last 12 months
77% of reviews positive, 23% negative
Covering February 2022 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 396 ranked companies in Cosmetics & Fragrance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 75% of reviews against an industry average of 37%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 49 mentions with a sentiment score of 71.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
