Customereye

Cologne Collection

Cosmetics & Fragrancewww.thecolognecollection.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 499 days (about 6.1 per month). Busiest month: 21% of reviews. Languages: en 99%, de 1%.

Overall Score

82/100
−18.3 vs. last month4.88 ★ average rating · 100 reviews
82/100 from 100 reviews over 11 months, moderate confidence.

Cosmetics & Fragrance average: score 60.4, rating 4.31 stars, reply rate 37.1%, over 356 ranked companies · benchmark 4 Oct 2026

Score

81.6

Industry average 60.4

21.2 above average

Rating

4.88

Industry average 4.31

0.57 above average

Reply rate

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Industry average 37.1%

not measured

Competitive Performance Rank

Among ranked Cosmetics & Fragrance companies

#20of 356 ranked in Cosmetics & Fragrance
Top 6% · Top Tier
#1 (best)#356 (worst)
#18Peer
#19Peer
#20This company
#21Peer
#22Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

85% of reviews positive, 12% negative

85%
positive
  • Positive85%
  • Neutral3%
  • Negative12%

Sentiment Balance

Covering September 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Customer Support
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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