Perlego

Software & Web Services • United Kingdomwww.perlego.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

3.48 ★ average rating · 266 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#280of 363

Top 77% · Bottom Tier

#1 (best)#363 (worst)

#278Peer

#279Peer

#280This company

#281Peer

#282Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 34% negative

65%

positive

Positive65%
Neutral2%
Negative34%

Sentiment Balance

Covering November 2025 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 209 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

22.1%

Loyalty

14.8%

Pricing

13.5%

Customer Support

13.3%

Communication

8.3%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 8.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 33.5% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

44.0%

4★

11.7%

3★

12.0%

2★

13.2%

1★

19.2%

Based on 266 analyzed reviews. Sentiment is holding steady: 50.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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