Customereye

Ozanda

Software & Web Serviceswww.ozanda.com.au

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 549 days (about 5.5 per month). Busiest month: 23% of reviews. Languages: en 100%.

Overall Score

47/100
−38.3 vs. last month4.24 ★ average rating · 100 reviews
47/100 from 100 reviews over 9 months, moderate confidence.

Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026

Score

46.5

Industry average 61.8

15.3 below average

Rating

4.24

Industry average 4.15

0.09 above average

Reply rate

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Industry average 34.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2696of 3146 ranked in Software & Web Services
Top 86% · Bottom Tierdown 427 from last month
#1 (best)#3146 (worst)
#2694Peer
#2695Peer
#2696This company
#2697Peer
#2698Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

66% of reviews positive, 34% negative

66%
positive
  • Positive66%
  • Neutral0%
  • Negative34%

Sentiment Balance

Covering May 2026 — 10 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Delivery Shipping
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Response Speed
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Customer Support
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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