Penhaligon's

Beauty & Wellness • United Kingdomwww.penhaligons.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

−2.3 vs. last month4.41 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#69of 351

Top 20% · Top Tier

#1 (best)#351 (worst)

#67Peer

#68Peer

#69This company

#70Peer

#71Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 18% negative

82%

positive

Positive82%
Neutral1%
Negative18%

Sentiment Balance

Covering October 2024 — 54 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 15% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.3%

Delivery Shipping

13.3%

Product Quality

12.8%

Problem Resolution

11.1%

Response Speed

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 3.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 27.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

81.5%

4★

3.3%

3★

2.0%

2★

1.3%

1★

11.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.4% of reviews in the last three months were positive, compared with 89.5% in the three months before that.

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