Customereye

Parts Geek

Auto Parts & Accessories • Marltonwww.partsgeek.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#116of 148
Top 78% · Bottom Tier
#1 (best)#148 (worst)
#114Peer
#115Peer
#116This company
#117Peer
#118Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 32% negative

66%
positive
  • Positive66%
  • Neutral3%
  • Negative32%

Sentiment Balance

Covering October 2024 — 600 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 32% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.1%
Pricing
14.1%
Onboarding
13.4%
Product Quality
12.5%
Response Speed
11.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100
44/100
signal score
  • Built from a negative-review share of 42.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
80.5%
4
6.8%
3
3.2%
2
1.7%
1
7.8%

Based on 600 analyzed reviews.

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