Orbitz

Flight & Hotel Bookingwww.orbitz.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

29/100

−8.3 vs. last month2.29 ★ average rating · 1,392 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#221of 225

Top 98% · Bottom Tier

#1 (best)#225 (worst)

#219Peer

#220Peer

#221This company

#222Peer

#223Peer

Overall Customer Sentiment

Below Average

35% of reviews positive, 63% negative

35%

positive

Positive35%
Neutral2%
Negative63%

Sentiment Balance

Covering August 2026 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,335 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

17.1%

Customer Support

16.6%

Loyalty

15.4%

Communication

10.3%

Response Speed

10.0%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 17.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100

83/100

signal score

•Built from a negative-review share of 63.1% across this company's analyzed reviews.
•57 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

26.6%

4★

4.0%

3★

3.2%

2★

4.9%

1★

61.4%

Based on 1,392 analyzed reviews. Sentiment is holding steady: 55.3% of reviews in the last three months were positive, compared with 58.9% in the three months before that.

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