Customereye

Alaska Airlines

Flight & Hotel Bookingalaskaair.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 377 days (about 8.1 per month). Busiest month: 23% of reviews. Languages: en 97%, de 3%.

Overall Score

22/100
−16.0 vs. last month1.65 ★ average rating · 100 reviews
22/100 from 100 reviews over 12 months, moderate confidence.

Flight & Hotel Booking average: score 65.9, rating 4.31 stars, reply rate 46.2%, over 991 ranked companies · benchmark 29 Sept 2026

Score

22.4

Industry average 65.9

43.5 below average

Rating

1.65

Industry average 4.31

2.66 below average

Reply rate

—

Industry average 46.2%

not measured

Competitive Performance Rank

Among ranked Flight & Hotel Booking companies

#973of 991 ranked in Flight & Hotel Booking
Top 98% · Bottom Tier
#1 (best)#991 (worst)
#971Peer
#972Peer
#973This company
#974Peer
#975Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

27% of reviews positive, 70% negative

27%
positive
  • Positive27%
  • Neutral3%
  • Negative70%

Sentiment Balance

Covering September 2026 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 10% of reviews in this period, with 90% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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