Customereye

Optical Express UK

Healthcare & Medical • United Kingdomwww.opticalexpress.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

60/100
+0.7 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#208of 615
Top 34% · Upper Half
#1 (best)#615 (worst)
#206Peer
#207Peer
#208This company
#209Peer
#210Peer

Overall Customer Sentiment

Above Average

95% of reviews positive, 5% negative

95%
positive
  • Positive95%
  • Neutral0%
  • Negative5%

Sentiment Balance

Covering December 2024 — 93 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 96% of reviews in this period, with 4% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
34.2%
Product Quality
19.1%
Loyalty
17.3%
Pricing
8.4%
Response Speed
5.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • Built from a negative-review share of 20.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
92.5%
4
3.2%
3
1.0%
2
1.0%
1
2.3%

Based on 600 analyzed reviews.

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