Opentip

Home & Living • United Stateswww.opentip.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

−55.0 vs. last month3.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#326of 675

Top 48% · Upper Half

#1 (best)#675 (worst)

#324Peer

#325Peer

#326This company

#327Peer

#328Peer

Overall Customer Sentiment

Above Average

56% of reviews positive, 42% negative

56%

positive

Positive56%
Neutral3%
Negative42%

Sentiment Balance

Covering December 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.9%

Product Quality

13.9%

Pricing

13.3%

Loyalty

12.1%

Response Speed

11.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 39.0% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

61.5%

4★

4.5%

3★

3.2%

2★

4.0%

1★

26.8%

Based on 600 analyzed reviews. Sentiment is slipping: 62.5% of reviews in the last three months were positive, compared with 73.1% in the three months before that.

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