Olive Garden

Food & Beveragewww.olivegarden.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+2.6 vs. last month2.27 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#473of 551

Top 86% · Bottom Tier

#1 (best)#551 (worst)

#471Peer

#472Peer

#473This company

#474Peer

#475Peer

Overall Customer Sentiment

Below Average

41% of reviews positive, 58% negative

41%

positive

Positive41%
Neutral1%
Negative58%

Sentiment Balance

Covering September 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 15% of reviews in this period, with 77% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

19.0%

Delivery Shipping

15.9%

Product Quality

15.9%

Response Speed

15.8%

Customer Support

15.0%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 19.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH76/100

76/100

signal score

•Built from a negative-review share of 50.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

23.0%

4★

3.5%

3★

5.2%

2★

14.7%

1★

53.7%

Based on 600 analyzed reviews. Sentiment is slipping: 26.1% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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