The Co-op

Food & Beverage • United Kingdomwww.co-operative.coop

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

26/100

−7.4 vs. last month1.85 ★ average rating · 776 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#545of 551

Top 99% · Bottom Tier

#1 (best)#551 (worst)

#543Peer

#544Peer

#545This company

#546Peer

#547Peer

Overall Customer Sentiment

Below Average

32% of reviews positive, 67% negative

32%

positive

Positive32%
Neutral1%
Negative67%

Sentiment Balance

Covering December 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 700 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.1%

Loyalty

15.4%

Pricing

14.5%

Delivery Shipping

11.6%

Communication

10.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100

77/100

signal score

•Built from a negative-review share of 67.3% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

14.6%

4★

3.4%

3★

4.5%

2★

8.1%

1★

69.5%

Based on 776 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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