Customereye

NSPCC

Charity & Fundraisingwww.nspcc.org.uk

Review data last updated .

Based on public reviews and response behavior.

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51 reviews over 3,478 days (about 0.5 per month). Busiest month: 8% of reviews. Languages: en 100%.

Overall Score

24/100
Short observation window (3478 days)
1.49 ★ average rating · 51 reviews
24/100 from 51 reviews over 2 months, limited confidence. trend not shown: window under six months.

Charity & Fundraising average: score 60.3, rating 3.83 stars, reply rate 33.0%, over 48 ranked companies · benchmark 6 Oct 2026

Score

24.3

Industry average 60.3

36.0 below average

Rating

1.49

Industry average 3.83

2.34 below average

Reply rate

—

Industry average 33.0%

not measured

Competitive Performance Rank

Among ranked Charity & Fundraising companies

#44of 48 ranked in Charity & Fundraising
Top 92% · Bottom Tier
#1 (best)#48 (worst)
#42Peer
#43Peer
#44This company
#45Peer
#46Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

31% of reviews positive, 69% negative

31%
positive
  • Positive31%
  • Neutral0%
  • Negative69%

Sentiment Balance

Covering June 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Communication
Hidden
Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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