Customereye

Emmaus UK

Charity & Fundraisingwww.emmaus.org.uk

Review data last updated .

Based on public reviews and response behavior.

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53 reviews over 1,127 days (about 1.4 per month). Busiest month: 8% of reviews. Languages: en 100%.

Overall Score

39/100
−16.7 vs. last month2.47 ★ average rating · 53 reviews
39/100 from 53 reviews over 5 months, limited confidence.

Charity & Fundraising average: score 60.3, rating 3.83 stars, reply rate 33.0%, over 48 ranked companies · benchmark 6 Oct 2026

Score

39.0

Industry average 60.3

21.3 below average

Rating

2.47

Industry average 3.83

1.36 below average

Reply rate

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Industry average 33.0%

not measured

Competitive Performance Rank

Among ranked Charity & Fundraising companies

#41of 48 ranked in Charity & Fundraising
Top 85% · Bottom Tier
#1 (best)#48 (worst)
#39Peer
#40Peer
#41This company
#42Peer
#43Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

59% of reviews positive, 42% negative

59%
positive
  • Positive59%
  • Neutral0%
  • Negative42%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Pricing
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Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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