Customereye

WaterAid

Charity & Fundraisingwateraid.org

Review data last updated .

Based on public reviews and response behavior.

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79 reviews over 2,117 days (about 1.1 per month). Busiest month: 6% of reviews. Languages: en 87%, sv 13%.

Overall Score

24/100
1.58 ★ average rating · 79 reviews
24/100 from 79 reviews over 7 months, limited confidence.

Charity & Fundraising average: score 60.3, rating 3.83 stars, reply rate 33.0%, over 48 ranked companies · benchmark 6 Oct 2026

Score

23.9

Industry average 60.3

36.4 below average

Rating

1.58

Industry average 3.83

2.25 below average

Reply rate

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Industry average 33.0%

not measured

Competitive Performance Rank

Among ranked Charity & Fundraising companies

#46of 48 ranked in Charity & Fundraising
Top 96% · Bottom Tier
#1 (best)#48 (worst)
#44Peer
#45Peer
#46This company
#47Peer
#48Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

28% of reviews positive, 68% negative

28%
positive
  • Positive28%
  • Neutral4%
  • Negative68%

Sentiment Balance

Covering July 2025 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Pricing
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Loyalty
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Customer Support
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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