Customereye

Not the Norm Ltd

Health & Wellnesswww.not-the-norm.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 2,106 days (about 1.4 per month). Busiest month: 9% of reviews. Languages: en 100%.

Overall Score

78/100
4.88 ★ average rating · 100 reviews
78/100 from 100 reviews over 14 months, moderate confidence.

Health & Wellness average: score 63.9, rating 4.43 stars, reply rate 44.3%, over 37 ranked companies · benchmark 16 Oct 2026

Score

78.2

Industry average 63.9

14.4 above average

Rating

4.88

Industry average 4.43

0.45 above average

Reply rate

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Industry average 44.3%

not measured

Competitive Performance Rank

Among ranked Health & Wellness companies

#6of 37 ranked in Health & Wellness
Top 16% · Top Tier
#1 (best)#37 (worst)
#4Peer
#5Peer
#6This company
#7Peer
#8Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

92% of reviews positive, 7% negative

92%
positive
  • Positive92%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering April 2025 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Customer Support
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Delivery Shipping
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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