Based on public reviews and response behavior.
199 reviews over 30 days (about 202 per month). Busiest month: 92% of reviews — one month dominates this sample. Languages: en 100%.
Healthcare & Medical average: score 66.5, rating 4.37 stars, reply rate 44.7%, over 2,990 ranked companies · benchmark 23 Oct 2026
Score
74.1
Industry average 66.5
7.6 above average
Rating
4.84
Industry average 4.37
0.47 above average
Reply rate
—
Industry average 44.7%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
89% of reviews positive, 11% negative
Covering September 2026 — 183 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 199 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,990 ranked companies in Healthcare & Medical (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 100% of reviews against an industry average of 44%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 178 mentions with a sentiment score of 88.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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