Customereye

nhsapp.service.nhs.uk

Software & Web Serviceswww.nhsapp.service.nhs.uk

Review data last updated .

Based on public reviews and response behavior.

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163 reviews over 359 days (about 14 per month). Busiest month: 14% of reviews. Languages: en 100%.

Overall Score

32/100
−16.7 vs. last month1.13 ★ average rating · 163 reviews
32/100 from 163 reviews over 13 months, moderate confidence.

Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026

Score

32.2

Industry average 60.8

28.6 below average

Rating

1.13

Industry average 4.09

2.96 below average

Reply rate

—

Industry average 36.0%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2122of 2242 ranked in Software & Web Services
Top 95% · Bottom Tierup 700 from last month
#1 (best)#2242 (worst)
#2120Peer
#2121Peer
#2122This company
#2123Peer
#2124Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

14% of reviews positive, 86% negative

14%
positive
  • Positive14%
  • Neutral1%
  • Negative86%

Sentiment Balance

Covering October 2026 — 12 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
Hidden
Customer Support
Hidden
Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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